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Terms of Service

Effective date: August 16, 2026

These Terms of Service ("Terms") are an agreement between you and OpenCrevo OÜ, headquartered in Estonia ("OpenCrevo", "we", "us"). They govern your access to and use of OpenCrevo, including the website at opencrevo.com, our products and platforms, and related AI quality engineering services (together, the "Service"). By contacting us, entering an engagement, using our products, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" refers to that company.

Contact: hello@opencrevo.com

1. The Service

OpenCrevo provides AI quality engineering, evaluation pipelines, quality agents, and governance frameworks for production-grade AI systems. We connect to tools and systems your organization already uses (such as source repositories, CI/CD pipelines, and cloud platforms), analyze your AI systems and connected configuration, and deliver quality insights, evaluation artifacts, and recommended improvements. The Service is provided under the scope agreed in your statement of work, proposal, or product terms.

2. Accounts and engagements

You must provide accurate contact and account information and keep your credentials secure. You are responsible for activity under your account or engagement. Organization administrators may invite team members to collaborative workspaces; each member must also comply with these Terms. You must be at least 18 years old to enter a binding agreement with OpenCrevo.

3. Your responsibilities regarding connected systems

The Service analyzes the code, AI systems, and connected services linked to your engagement. By connecting your repositories, platforms, or systems, you confirm that:

  • you own, or are authorized by your organization or client to connect, those repositories and services and to share their data with the Service;
  • you have provided any notices and obtained any consents that are required under applicable laws in your jurisdiction; and
  • you will use insights from the Service lawfully and fairly.

The Service's findings, scores, evaluation results, and recommended fixes are informational aids. They are derived from your connected systems and engagements and are not a complete or definitive assessment of your application. You agree not to rely on the Service as your only safeguard before shipping software to production, and you are responsible for reviewing, testing, and deciding whether to apply any suggested change before deploying it.

4. Orders, billing, and payment

Commercial terms for paid engagements, subscriptions, or product access are set out in your proposal, order form, or separate agreement with OpenCrevo. Unless otherwise stated in that agreement:

  • Consulting and enterprise engagements. Scope, fees, and payment schedules are defined in your statement of work or commercial agreement.
  • Products. Access to OpenCrevo products and platforms is provided on the terms published for each product or agreed in writing.
  • Renewals and cancellation. Subscriptions or recurring engagements renew as specified in your agreement until canceled in accordance with its terms.
  • Price changes. We may change published prices with at least 30 days' notice; changes apply from your next billing period or renewal.

5. Refunds

Refund eligibility for paid engagements or purchases is handled in accordance with your commercial agreement with OpenCrevo and applicable law. Your statutory consumer rights are unaffected.

6. Acceptable use

You agree not to: use the Service in violation of law; analyze repositories, projects, AI systems, or accounts you do not own or are not authorized to access; attempt to gain unauthorized access to the Service or its data, or to break the isolation between engagements or tenants; interfere with or disrupt the Service; reverse engineer the Service except where permitted by law; resell or provide the Service to third parties outside your organization, except as expressly permitted by your agreement; use the Service to develop a competing product; or upload malicious code.

7. Your data and our intellectual property

Your data. You retain all rights to the code and data your organization submits to or connects with the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service, for example, to run evaluations and produce findings, reports, and recommended fixes for you. We process personal data as described in our Privacy Policy. A Data Processing Agreement is available on request at dpo@opencrevo.com.

Our IP. We and our licensors own the Service, including all software, design, evaluation methods, and quality frameworks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your engagement or subscription. We may use aggregated, de-identified usage data to improve the Service, provided it does not identify you, your team members, or your organization.

8. Third-party integrations

The Service may connect to third-party products (for example source control providers, cloud platforms, or AI APIs) at your direction. Integrations operate on a read-only basis by default unless you explicitly authorize write access for a specific action you initiate. Your use of those products is governed by their own terms, and we are not responsible for them. You may disconnect an integration at any time, which stops further collection from that source.

9. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may modify the Service, and will not materially reduce its core functionality during a paid term without notice. Support is provided by email at hello@opencrevo.com.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Findings, scores, evaluation results, and recommended fixes are estimates derived from your connected systems and may be incomplete or inaccurate. A passing evaluation is not a guarantee that your application is secure, scalable, cost-efficient, or production-ready.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total aggregate liability arising out of or related to the Service is limited to the amounts you paid for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnity

You will indemnify and hold us harmless from claims arising out of your breach of Section 3 (responsibilities regarding connected systems), your Customer Data, or your unlawful use of the Service.

13. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law. Upon termination, your right to use the Service ends; you may request an export of your Customer Data within 30 days of termination, after which we may delete it in accordance with our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or written notice at least 14 days before it takes effect. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of Estonia. The courts of Estonia have exclusive jurisdiction over disputes arising from these Terms, except that nothing prevents consumers from relying on mandatory protections of the law of their country of residence.

16. Contact

OpenCrevo OÜ (Estonia)

Email: hello@opencrevo.com